As of today, 1st July 2025, the current Prototal customer portal is now offline while we transition to our upgraded internal ERP system throughout Europe.
An important step in our ongoing commitment to delivering a better, more tailored service. This is more than just a software update – it’s about giving you smarter and more personalised service that our customers value.
We’ll be launching a completely redesigned customer portal, featuring:
- Improved quoting tools with interactive comparisons and instant feedback
- Better value through improved production scheduling
- A more robust and intuitive digital interface to simplify day-to-day tasks
- Integrated security for your data
This value-added service will improve both manufacturing efficiency and our ability to service the ever-growing serial production requirements of our customers.
Why do this now you might ask?
- We are future-proofing the security and integrity of our system across our whole group of 11 sites in Europe.
- Most importantly, we are clear about our strategy, we don’t want to be another online portal 3D printer to you. We will be your valued additive manufacturing supply partner for future serial production, traceability and speed to market.
- We can build a tailored and customised system that you need and want.
You’re Not Losing a Portal – You’re Gaining a Partner
Some companies want to be just an online 3D printing service. That’s not us.
We see ourselves as your Additive Manufacturing supply partner, especially as demand grows for serial production, traceability, and speed to market. This temporary change – moving from portal to direct account management – is how we ensure continuous improvement. Our account managers are here to support you personally while we complete the upgrade.
Smart Systems for Serious Production: Our ERP Advantage
- Data-driven precision: Investing in connected systems improves quoting, order tracking, and quality management.
- Security by design: With cybersecurity flagged as a top digital priority, internal ERPs are safer than third-party platforms.
- AM-focused efficiency: As AM scales into serial production, a tailored ERP ensures your output and data are handled consistently across our 11 European sites.
- Building partnerships: Digital traceability and system integration turn us from a vendor into a strategic production ally, meeting procurement and engineering demands.
While the portal is offline, we’re still here to help with everything you need:
👉 For quotes, reorders, or any questions, please email us directly at portal@prototaluk.com. Your dedicated account manager will continue to support you and ensure everything runs smoothly during this transition.
👉 We’ll be in touch again as soon as the new portal is ready to launch. In the meantime, thank you for your patience and continued trust as we work behind the scenes to improve your experience with us.
If you have any questions about this change or need assistance, don’t hesitate to reach out.
Thanks for your continued support,
Martin Nottingham
Managing Director, Prototal UK
